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☆ returns and exchanges ☆
We really hope you love every lilaclillies item you purchase, however, if you do need to make a return, you’re welcome to do so within 30 days of receipt.When returning items to us, please include a note inside your return with your order number and the name and address used when placing the order.All returned items must be sent back to us unopened, unused and in their original condition. We reserve the right to refuse an exchange or refund if items are non-saleable. Personalised items are non-returnable/non-refundable. Sale items are non-returnable/non-refundable.Please ensure you keep hold of your proof of postage until you have received your refund/exchange.Please contact me at [email protected] before sending back your item(s).Once your return is received and inspected, an email will be sent to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
☆ Shipping ☆
You will be responsible for paying for your own shipping costs for returning your item.Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.there's no guarantee returned packages would be received
☆ DO I NEED TO PAY CUSTOMS AND DUTIES CHARGES? ☆
We cover all taxes & duties for New Zealand and Australia only. For any questions regarding other countries, please contact [email protected]For orders outside of the NZ and AUS, customs charges are outside of our control and are charged at the sole discretion of your local customs office. Due to this, we’re unable to cover or refund any charges you may incur.We’re unable to predict if or when you may be charged but for more information you can always contact your local customs office.Should you order and choose not to pay any outstanding customs or import duties on your parcel, it will be returned to us for a refund. Please note that once a return has been processed, we’re unable to stop this or have your items re-sent.
☆ DO YOU SHIP TO PO BOXES? ☆
For NZ orders we are able to ship to PO boxes. For international orders postcode restrictions do apply. Unfortunately, we are not able to deliver to an international PO Box address or APO address.Please get in touch if you need further assistance with your address or if you have made a recent order with us, please contact us with your order number - we will do all we can to support you further.
☆ WHAT DELIVERY OPTIONS DO YOU OFFER? ☆
NZ DeliveryStandard Delivery (3-5 working days) - flat rate of $7 or free when you spend $100 or over.International DeliveryAustralia Standard Delivery (3-10 working days) - depends on weight of parcel.Rest of World Standard Delivery (10-14 Working Days) - depends on weight of parcel and location.*While we do our best to meet these time frames, during busy periods there may be some changes and deliveries may take longer. There may also be situations, (including but not exclusive to poor weather conditions, custom delays, local postal delays and tech updates) which result in a longer delivery.When checking out, you will be required to insert your shipping address, and although shipping is set to $0, i will use this address to calculate theOnce shipping is calculated, i will send an invoice with the items purchased and an amount to pay for shipping.~ orders are sent once a week ~
☆ CAN I TRACK THE STATUS OF MY ORDER? ☆
Yes, you can. Along with your order confirmation, once your order has been shipped, a tracking number will be sent over to you so you can track your order.
☆ hosting group orders ☆
no need to ask for permission when hosting group orders !(optional) if you are outside New zealand, please tag me in your post so i can share it on my story and masterlist.
